Reference

Terms That Keep Your Account Running Smoothly

These terms set out how your bos69 account works — what we expect from you, what you can expect from us, and how wallet transactions through DANA, OVO, and GoPay are handled.

Account Holder ResponsibilitiesWallet & Payment RulesFair Use PolicyAccount Suspension TermsDispute Process
bos69 Terms That Keep Your Account Running Smoothly
HOW WE HANDLE IT

Account Security and Your Data Rights

Your account data stays with bos69 for as long as your account is active, plus any period required by applicable regulations. We use SSL encryption across all pages and transactions. You can request a copy of your account data or ask us to correct inaccurate details by contacting support — bring your account ID and a brief description of what you need changed.

Data Retention

We keep your account and transaction records for the period required under applicable law. Once that period ends, data is deleted or anonymised on a rolling schedule.

Cookie Use

Cookies on bos69 handle session continuity and remember your login state across devices. You can manage cookie preferences through your browser settings at any time.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account while we investigate.

Data Requests

To access, correct, or request deletion of your personal data, submit a request through live chat or email with your account ID. We'll confirm receipt and respond within the timeframe local law requires.

TERMS CONTACT

Questions About Your Terms or Account

If something in these terms isn't clear, or you need to raise a concern about your account status, our support team handles terms-related queries directly. Reach us through any of the channels below — have your account ID and transaction reference ready to speed things up.

Live Chat Open the chat widget from any page on bos69. For terms and account queries, select 'Account & Policy' from the topic menu so the right team picks it up.
Email Support Send your query to our support address with your account ID in the subject line. We aim to respond to terms-related emails within one business day.
Help Centre The Help Centre at bos69 covers common terms questions, account verification steps, and how to submit a formal dispute if needed.

Common Questions on Terms and Account Rules

These are the questions we get most often about how the terms apply to real account situations — deposits, disputes, data, and access.

Access depends on local law and is available where regulations in your region permit it. Players in Yogyakarta and other areas should confirm eligibility under their local rules before opening an account.

Contact support via live chat with your transaction reference number. We'll check the transfer status on our end and coordinate with the wallet provider if the funds are held in transit.

We may suspend accounts that breach these terms, but we'll notify you through your registered contact details and explain the reason. You have the right to appeal through our support channel.

Submit a data access request through live chat or email, including your account ID. We'll confirm receipt and deliver your data within the timeframe required by applicable local regulations.

Opening multiple accounts, reversing deposits fraudulently, or using automated tools to interact with the platform are all violations. Full details are in the fair use section of these terms.

We update these terms when required. Continued use of your account after an update means you accept the new version. The date of the latest revision is shown at the bottom of this page.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.