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What You Need to Know Before Using bos69

These terms set out how bos69 operates, what your account access means, and how eligibility is determined by local law in supported regions including Indonesia. Read this page before you open an account — it tells you exactly where you stand.

Eligibility by local lawAccount conditionsDANA, OVO, GoPay wallet rulesData handling policyContact rights
bos69 What You Need to Know Before Using bos69
LEGAL CONTACT PATHS

Reach Us on Policy or Account Matters

If you have a question about how these terms apply to your account — whether that is a wallet mismatch, a disputed transaction, or a data request — our support team is the right starting point. You can reach us through live chat on the site, by email via the address shown in your account settings, or through the in-app message thread if you access bos69 on mobile. Policy queries are handled separately from general account help so your question reaches the right team.

Live Chat Open the chat widget on any page to raise a legal or account query directly. Available during active service hours; response time varies by queue.
Email Support Send a written query to the address listed in your account settings. Email is the preferred route for formal data requests or account dispute documentation.
In-App Message If you access bos69 via mobile browser, the message thread in your account area connects you to the same support team without switching apps.
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We collect only the data needed to operate your account — your registration details, payment wallet identifiers for DANA, OVO or GoPay, and session activity. This data is not sold to third parties. Cookies on the site are used for session continuity and to keep your mobile browser login active between visits; you can manage these through your browser settings. Retention of your account data continues while your account remains open and for a defined period after closure as required by applicable rules. To request access to your stored data, or to ask us to correct it, contact us via the email address in your account settings.

Data We Hold

We store registration details, wallet identifiers for DANA, OVO and GoPay, and session records. Nothing beyond what your account operations require is collected or retained.

Cookie Handling

Session cookies keep your mobile browser login continuous across visits to bos69. Manage or clear them at any time through your device browser settings.

Your Data Rights

You can request a copy of your stored data or ask us to correct inaccuracies. Send the request via the email address shown inside your account settings page.

Account Security Steps

Keep your password private and do not share your OTP with anyone. If you see activity you do not recognise, contact support through live chat immediately to freeze the account.

Common Questions on Terms and Account Rights

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If your question is not covered here, use the live chat or email route described in the contact section above.

Access depends on local law and is available only where permitted in your region. We do not confirm legality for any specific location — check your local rules before opening an account.

We flag the transaction for a manual check and contact you via your registered email. No funds are moved or withheld without first notifying you of the mismatch and the steps to resolve it.

Send a written request to the support email address shown inside your account settings. We will confirm receipt and respond within a reasonable period with the relevant details.

Suspension only happens where a material breach of our terms is confirmed or where fraud indicators are detected. In most cases we will contact you before taking action, unless urgency prevents it.

Data is retained for a defined period after account closure as required under applicable rules. You can ask us for specifics via the support email; we will not keep data beyond what those rules require.

Submit your dispute via live chat or email within a reasonable period of the transaction date. Include your transaction reference and the wallet details used so our team can locate and review the record.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.